Our priority is contact with the client and the highest quality of services provided.
Ask Your Queries
Did you know that we’ve heard 85% of the questions you want to ask us before? We chose the most recurring ones among them. Use the list of questions and answers below:
To track your package, visit the “Order Status” by clicking here.
Then paste the copied order number from the e-mail into the appropriate box on our website along with the e-mail address, and you will see detailed information about the shipping route.
* Remember the day before the package is delivered you will receive an SMS or a phone call directly from the courier.
The order fulfillment time is usually 1-3 business days.
Due to the much higher costs of cash on delivery shipments and frequent cases of non-collection of the parcel by customers generating additional costs for the company at this stage of development – we resigned from the option of cash on delivery orders.
* If you are worried about paying and not receiving the product, REMEMBER! you are always protected by the STRIPE payment gateway service providers, who will always be on your side in case of problems. We operate legally and we are subject to the provisions of consumer law, so you have nothing to worry about.
Of course. You have 14 days to do this from the moment you receive the package from us.
Instructions for returning products are available in the “Returns and complaints”. Click here to view.
Follow the steps below to complete the return process as quickly as possible.
At the moment, we do not have a stationary store, and therefore there is no possibility of personal collection.
* The address provided in the regulations is only an administrative address.